ALPHA DATA PARALLEL SYSTEMS LTD : Terms and Conditions of Sale


This site is owned by Alpha Data Parallel Systems Ltd  and registered in Scotland, Registration No. SC147524, with registered address at 4 West Silvermills Lane, Edinburgh EH3 5BD, UK, and email address at ukwebsales@alpha-data.com.

Any purchase of goods from the site ukstore.alpha-data.com requires the customer to consult and accept these terms and conditions. The click validating the order implies full acceptance of these terms and represents the customer's "digital signature".


Alpha Data Parallel Systems Ltd.
Terms and Conditions of Sale (Online)

1. Introduction

1.1 These terms and conditions shall govern the sale and purchase of products through our website.

1.2 You will be asked to give your express agreement to these terms and conditions before you place an order on our website.

1.3 This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).

2. Interpretation

2.1 In these terms and conditions:

(a) "we" means Alpha Data Parallel Systems Ltd a company incorporated in Scotland under the Companies Acts (Company Number SC147524) and having its registered office at 4 West Silvermills Lane, Edinburgh, EH3 5BD, Scotland; and

(b) "you" means our customer or prospective customer, and "us", "our" and "your" should be construed accordingly.

3. Our details

3.1 This website is owned and operated by Alpha Data Parallel Systems Ltd.

3.2 Our VAT number is GB 634 8179 18.

3.3 If you need to contact us in relation to these terms and conditions or the products provided by us, please contact us by doing one of the following:

(a) Call Customer Services on +44 (0) 131 558 2600 or e-mail us at ukwebsales@alpha-data.com. Please provide your name, address, details of the order, where available, your phone number and e-mail address.

(b) Complete the Link to Online Form (https://ukstore.alpha-data.com/index.php?route=information/contact) on our website.

(c) Write to us at 4 West Silvermills Lane, Edinburgh, EH3 5BD, UK. Please provide your name, contact details, details of the order and any other relevant information.

4. Order process

4.1 The advertising of products on our website constitutes an "invitation to treat" rather than a contractual offer.

4.2 No contract will come into force between you and us unless and until we accept your order in accordance with the procedure set out in this clause 4.

4.3 To enter into a contract through our website to purchase products from us, the following steps must be taken:

(a) you must add the products you wish to purchase to your shopping cart, and then proceed to the checkout;

(b) if you are a new customer, you can either complete the transaction as a guest or you may create an account with us and log in; if you are an existing customer, you must enter your login details;

(c) once you are logged in, you must select your preferred method of delivery and confirm your order and your consent to the terms of this document;

(d) you will be transferred to our payment service provider's website, and our payment service provider will handle your payment;

(e) we will then send you an initial acknowledgement; and

(f) once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we will not accept your order. Where we are unable to accept your order, this may for example be due to us being unable to obtain authorisation for your payment, the product is out of stock or because of unexpected limits on our resources which we could not reasonably plan for. A copy of these terms and conditions will be attached to the order confirmation we send you.

4.4 You will have the opportunity to identify and correct input errors at any time before we send you the order confirmation by notifying us by telephone or e-mail as outlined at clause 3.3 above.

5. Products

5.1 The following types of products are or may be available on our website from time to time: FPGA platforms and accessories.

5.2 We may periodically change the products available on our website, and (with the exception of confirmed orders in terms of clause 4.3 (f)) we do not undertake to continue to supply any particular product or type of product via our website.

5.3 We may make minor changes to the product (including the software contained therein) in the following circumstances:

(a) where such change is required by any applicable statutory or regulatory requirements;

or

(b) to implement minor technical adjustments and improvements, such as substituting faster speed and / or higher rated parts; but always so that these changes will not affect your use of the product and will not substantially alter the product's form, fit or functionality.

6. Prices

6.1 Our prices are quoted on our website. All amounts stated on our website are stated exclusive of VAT.

6.2 In addition to the price of the products, you will have to pay a delivery charge, which will be notified to you when you place the order.

6.3 We will from time to time change the prices quoted on our website, but this will not affect contracts that have previously come into force or any price information contained in any initial acknowledgment we have sent to you prior to the prices being changed on our website.

6.4 It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

7. Payments

7.1 You must pay the prices of the products you order and any delivery charges during the checkout process. Payment will be debited from your account and cleared at the time when you place your order. The products will not be dispatched before payment is taken from you.

7.2 Payments may be made by any of the permitted methods specified on our website.

7.3 If you fail to pay to us any amount due under these terms and conditions in accordance with the provisions of these terms and conditions, then we may withhold the products ordered and/or notify you in accordance with clause 4.3 (f) above that we will not meet your order and a contract will not be formed between us.

7.4 If you make a credit card, debit card or other charge-back which is not justified under the rules of the relevant chargeback scheme, then we shall be entitled to suspend the supply of products under these terms and conditions and you will be liable to pay us, within 7 days following the date of our written request:

(a) an amount equal to the amount of the charge-back;

(b) all third party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer);

(c) an administration fee of USD 50.00; and

(d) all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this clause 7.4 (including without limitation legal fees and debt collection fees).

8. Credit accounts

8.1 If we agree to open a business account for you, you will be able to pay in arrears, in accordance with the provisions of this clause 8. This clause 8 shall not apply where you are a consumer - that is, an individual acting wholly or mainly outside your trade, business, craft or profession.

8.2 If you hold an account, then upon or following the dispatch of products, we will send to you an invoice for payment of the price of those products, and you will pay such invoice within thirty (30) days from the date of our invoice.

8.3 Business accounts will be subject to such credit limits as we may notify to you from time to time.

8.4 If you do not pay to us any amount properly due under or in connection with these terms and conditions in full and on time, we may:

(a) charge you interest on the overdue amount at the rate of 8% per year above the base rate of the Royal Bank of Scotland (which interest will accrue daily until the date of payment and be compounded at the end of each calendar month); or

(b) claim interest and statutory compensation from you pursuant to the Late Payment of Commercial Debts (Interest) Act 1998, without prejudice to our other legal rights or rights under these terms and conditions.

9. Deliveries

9.1 Our policies and procedures relating to the delivery of products are set out in this clause 9.

9.2 We will arrange for the products you purchase to be delivered to the delivery address you specify during the checkout process.

9.3 We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order in accordance with clause 4.3(f).

9.4 Subject to clause 9.3 above, any delivery date set out in the order confirmation is an estimate only and we do not guarantee delivery by this date.

9.5 We will only deliver products to the countries listed on our website at https://ukstore.alpha-data.com/delivery. Depending on applicable export restrictions, we may amend this list from time to time. Where we are unable to deliver due to changed export restrictions, we will let you know that we cannot accept your order in terms of clause 4.3(f) above.

9.6 If our delivery of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of delay for longer than 30 days you may contact us to end the contract (in accordance with 10.3(c)) and receive a refund for any products you have paid for but not received.

9.7 We may have to suspend the supply of a product to:

(a) deal with technical problems or make minor technical changes; or

(b) update the product to reflect changes in relevant laws and regulatory requirements.

9.8 If we suspend the supply of a product in accordance with clause 9.7 above we will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 30 days and we will refund any sums you have paid in advance of the product in respect of the period after you end the contract.

10. Distance contracts: cancellation right and changing your mind

10.1 This clause 10 applies if and only if you offer to contract with us, or contract with us, as a consumer as that term is defined in clause 8.1.

10.2 You may change your mind without giving any reason for your withdrawal or cancellation at any time within the period:

(a) beginning upon the submission of your offer on our website in accordance with clause 4.3(c); and

(b) ending at the end of 14 days after the day on which the products come into your physical possession or the physical possession of a person identified by you to take possession of them (or, if the contract is for delivery of multiple products included in one order, lots or pieces of something, 14 days after the day on which the last of those products, lots or pieces comes into your physical possession or the physical possession of a person identified by you to take possession of them). In such circumstances, the contract will end immediately and you will receive a refund.

10.3 You may end the contract for any reason set out at (a) to (e) below. Where the contract is terminated under this clause 10.3, it will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

(a) we have told you about an upcoming change to the product or these terms which will be applicable to your agreement with us but which you do not agree to; or

(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed; or

(c) there is a risk that supply of the products may be delayed for over 30 days because of events outside our control; or

(d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or

(e) you have a legal right to end the contract because of something we have done wrong (including because we have delivered late or due to a breach of warranty).

10.4 Where you do not have any other rights to end the contract, you can still contact us before the contract is completed and tell us you want to end it. The contract will not end until 1 calendar month after the day on which you contact us. We will refund any advance payment you have made for products which will not be provided to you. You will still be liable to pay for products which we have delivered before the date of termination.

10.5 In order to withdraw an offer to contract or cancel a contract on the basis described in this clause 10, you must inform us of your decision to withdraw or cancel (as the case may be). You may inform us by means of any clear statement setting out the decision. In the case of cancellation, you may inform us using the cancellation form a link to which has been provided with your initial acknowledgment as referred to in clause 4.3(e). This can also be found on our website at https://ukstore.alpha-data.com/order-cancellation-uk. To meet any withdrawal or cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right to cancel before the relevant cancellation period has expired.

10.6 If you cancel a contract on the basis described in this clause 10, you must send the products back to us (to Alpha Data Parallel Systems Ltd., 4 West Silvermills Lane, Edinburgh, EH3 5BD, UK) or hand them over to us or a person authorised by us to receive them. You must comply with your obligations referred to in this clause 10 without undue delay and in any event not later than 14 days after the day on which you inform us of your decision to cancel the contract.

10.7 We will pay the costs of returning the goods where:

(a) the products are faulty or misdescribed in accordance with clause 12; or

(b) you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong. In all other circumstances (including where you are changing your mind) you must pay the costs of return.

10.8 If you cancel an order in accordance with this clause 10, you will receive a full refund of the amount you paid to us in respect of the order including the costs of delivery to you, except:

(a) if you chose a kind of delivery costing more than the least expensive kind of delivery that we offer, we reserve the right to retain the difference in cost between the kind of delivery you chose and the least expensive kind of delivery that we offer; and

(b) as otherwise provided in this clause 10.

10.9 If the value of the products returned by you is diminished as a result of the handling of those products by you beyond what is necessary to establish the nature, characteristics and functioning of the products, we may recover any such amount from you up to the contract price. We may recover that amount by deducting it from any refund due to you or require you to pay that amount direct to us. Handling which goes beyond the sort of handling that might reasonably be allowed in a shop will be "beyond what is necessary to establish the nature, characteristics and functioning of the products" for these purposes.

10.10 We will refund money using the same method used to make the payment, unless we have expressly agreed otherwise with you. In any case, you will not incur any fees as a result of the refund.

10.11 Unless we have expressly offered to collect the products, we will process a refund due to you as a result of a cancellation on the basis described in this clause 10 within the period of 14 days after the day on which we receive the returned products or (if earlier) 14 days after the day on which you supply to us evidence of having sent the products back. If we have not sent the products to you at the time of withdrawal or cancellation or have offered to collect the products, we will process a refund due to you without undue delay and, in any case, within the period of 14 days after the day on which we are informed of the withdrawal or cancellation.

10.12 You will not have any right to cancel or withdraw as described in clauses 10.2 or 10.4 above insofar as the contract relates to:

(a) the supply of any sealed computer software which has been unsealed by you;

(b) the supply of non-prefabricated goods that are made on the basis of an individual choice of or decision by you, or goods that are clearly personalised; or

(c) products which have become mixed inseparably with other items after they were delivered to you.

11. Risk and ownership

11.1 The products you purchase from us will be at your risk from the time of delivery.

11.2 Ownership of a product that you purchase from us will pass to you upon the later of:

(a) delivery of the product; and

(b) receipt by us in cleared funds of all amounts due in respect of the product (including delivery charges).

11.3 Until ownership of a product has passed to you, you will hold the product(s) to our order and return them promptly following our request to do so and you will not incorporate our products into any other goods.

11.4 If you are business customer, then until ownership of a product has passed to you:

(a) you must store the product separately from other goods;

(b) you must ensure that the product is clearly identifiable as belonging to us; and

(c) you must keep the products insured against all risks for their full price from the date of delivery.

12. Warranties and representations

12.1 You warrant and represent to us that:

(a) you are legally capable of entering into binding contracts;

(b) you have full authority, power and capacity to agree to these terms and conditions;

(c) all the information that you provide to us in connection with your order is true, accurate, complete and not misleading; and

(d) you will be able to take delivery of the products in accordance with these terms and conditions.

12.2 Consumers

We warrant to you that:

(a) we have the right to sell the products that you buy;

(b) the products we sell to you are sold free from any charge or encumbrance, except as specified in these terms and conditions;

(c) you shall enjoy quiet possession of the products you buy, except as specified in these terms and conditions;

(d) the products you buy will correspond to any description published on our website; and

(e) the products you buy will be of satisfactory quality.

12.3 Business customers

We warrant to you that on delivery and for a period which is the shorter of i) 12 months from the date of the invoice for the relevant products or ii) the time between delivery and when the products are irreversibly incorporated into other goods, that:

(a) we have the right to sell the products that you buy; and

(b) the products you buy will in all material respects correspond to any specification published on our catalogue / website; and

(c) always subject to clauses 0 to 13.6 (inclusive) below, the products are free from material defects in design, material and workmanship.

12.4 All customers

All of our warranties and representations relating to the supply of products are set out in these terms and conditions. To the maximum extent permitted by applicable law and subject to clause 14.1, all other warranties and representations are expressly excluded.

13. Breach of product warranty

13.1 Consumers

Where you are contracting with us as a consumer and the product does not correspond with the above warranties, please see below a summary of your key legal rights. Nothing in these terms will affect your statutory rights.

Summary of your key legal rights

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following:

• up to 30 days: if your item is faulty, then you can get a refund.

• up to six months: if your faulty item can't be repaired or replaced, then you're entitled to a full refund, in most cases.

• up to six years: if the item can be expected to last up to six years you may be entitled to a repair or replacement, or, if that doesn't work, some of your money back.

If you believe that products you have purchased from us breach any of the warranties set out in clause 12.2, please contact us to discuss the issue and arrangements for the return of the products.

Please send the goods back to us back to us, packaged appropriately, (address: Alpha Data Parallel Systems Ltd., 4 West Silvermills Lane, Edinburgh, EH3 5BD, UK). We will bear the reasonable costs for returning the goods upon receipt of appropriate vouching.

13.2 Business customers

If you believe that products you have purchased from us breach any of the warranties set out in clause 12.3, then:

(a) you need to give us notice in writing no later than 14 days from the completion of the delivery that some / all of the products do not comply with the warranty; and

(b) you need to return the products (at your sole cost) to our place of business, packaged appropriately, (address: Alpha Data Parallel Systems Ltd., 4 West Silvermills Lane, Edinburgh, EH3 5BD, UK)

we shall at our sole option repair or replace the products that do not comply with the warranty or refund the price of the defective products in full.

13.3 If you believe that products you have purchased from us breach any of the warranties set out in clause 12.3 and such breach of warranty is caused by a latent defect which could not have been identified on inspection by a suitably qualified person at the time of delivery, then

(a) you need to give us notice in writing no later than 14 days from the time that you discover such latent defect; and

(b) you need to return the products (at your sole cost) to our place of business, packaged appropriately, (address: Alpha Data Parallel Systems Ltd., 4 West Silvermills Lane, Edinburgh, EH3 5BD, UK) we shall at our sole option repair or replace the products that do not comply with the warranty or refund the price of the defective products in full.

13.4 We shall not be liable for products' failure to comply with the warranty set out in clause 12.3 in any of the following events:

(a) you make any further use of such products after giving notice in accordance with clauses 0(a) or 13.3(a);

(b) the defect arises because you failed to follow our oral or written instructions as to the storage, commissioning, installation, use and maintenance of the products and good trade practice regarding the same;

(c) the defect arises as a result of us following any drawing, design or specification supplied by you;

(d) you alter or repair the products without our written consent;

(e) the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or

(f) the products differ from the specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.

13.5 Except as expressly provided in clause 0 or 13.3, we shall have no liability to you in respect of the products' failure to comply with the warranty set out in clause 12.3.

13.6 The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from the contract between us and you.

13.7 All customers

If you return a product in contravention of these terms and conditions, and you do not have any other legal right to a refund or exchange in respect of that product or where you procure a repair or a replacement product from a third party without the statutory right to do so:

(a) we will not refund the purchase price or exchange the product;

(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

14. Limitations and exclusions of liability

14.1 Nothing in these terms and conditions will:

(a) limit or exclude any liability for death or personal injury resulting from negligence;

(b) limit or exclude any liability for fraud or fraudulent misrepresentation;

(c) limit any liabilities in any way that is not permitted under applicable law; or

(d) exclude any liabilities that may not be excluded under applicable law;

(e) and, if you are a consumer, your statutory rights will not be excluded or limited by these terms and conditions, except to the extent permitted by law.

14.2 The limitations and exclusions of liability set out in this clause 14 and elsewhere in these terms and conditions:

(a) are subject to clause 14.1; and

(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in delict (including negligence) and for breach of statutory duty.

14.3 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

14.4 We will not be liable to you in respect of any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process

14.5 Where you are a business customer:

(a) we will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control; and

(b) we will not be liable to you in respect of any loss or corruption of any data, database or software; and

(c) we will not be liable to you in respect of any special, indirect or consequential loss or damage; and

(d) our aggregate liability to you in respect of any contract to purchase products from us under these terms and conditions shall not exceed the total amount paid and payable to us under the contract; and

(e) you accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions.

15. Cancellation by us

15.1 We may cancel a contract under these terms and conditions immediately, by giving you written notice of termination, if:

(a) you fail to pay, on time and in full, any amount due to us under the contract and you still do not make payment within 7 days of us reminding you that payment is due; or

(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or

(c) you do not, within a reasonable time, allow us to deliver the products to you; or

(d) you commit any breach of the terms of the contract.

15.2 If you are a business customer, in addition to the rights granted at clause 15.1, we may also cancel a contract under these terms and conditions immediately by written notice to you if:

(a) you cease to trade; or

(b) you become insolvent or unable to pay your debts within the meaning of the insolvency legislation applicable to you; or

(c) a person (including the holder of a charge or other security interest) is appointed to manage or take control of the whole or part of your business or assets, or notice of an intention to appoint such a person is given or documents relating to such an appointment are filed with any court; or

(d) the ability of your creditors to take any action to enforce their debts is suspended, restricted or prevented, or some or all of your creditors accept, by agreement or pursuant to a court order, an amount of less than the sums owing to them in satisfaction of those sums; or

(e) any process is instituted which could lead to you being dissolved and your assets being distributed to your creditors, shareholders or other contributors.

16. Scope

16.1 These terms and conditions shall not constitute or effect any transfer or licence of any intellectual property rights. All intellectual property rights in the products shall remain our property.

16.2 These terms and conditions shall not govern the licensing of works (including software and literary works) comprised or stored in products.

16.3 These terms and conditions shall not govern the provision of any services by us or any third party in relation to the products (other than delivery services).

17. Variation

17.1 We may revise these terms and conditions from time to time by publishing a new version on our website.

17.2 A revision of these terms and conditions will apply to contracts entered into at any time following the time of the revision, but will not affect contracts made before the time of the revision.

18. Assignation

18.1 We may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions - providing, if you are a consumer, that such action does not serve to reduce the guarantees benefiting you under these terms and conditions.

18.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

19. How we may use your personal information

19.1 We will use the personal information you provide to us:

(a) to supply the products to you; and

(b) to process your payment for the products.

19.2 Where we extend credit to you for the products we may pass your personal information to credit reference agencies and they may keep a record of any search that they do.

19.3 We will only give your personal information to third parties where the law either requires or allows us to do so.

20. No waivers

20.1 No breach of any provision of a contract under these terms and conditions will be waived except with the express written consent of the party not in breach.

20.2 No waiver of any breach of any provision of a contract under these terms and conditions shall be construed as a further or continuing waiver of any breach of that provision or any other provision of that contract.

21. Severability

21.1 If a provision of a contract under these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

21.2 If any unlawful and/or unenforceable provision of a contract under these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

22. Third party rights

22.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

22.2 The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.

23. Entire agreement

23.1 Subject to clause 14.1, these terms and conditions, together with our returns policy, shall constitute the entire agreement between you and us in relation to the sale and purchase of our products and shall supersede all previous agreements between you and us in relation to the sale and purchase of our products.

24. Law and jurisdiction

24.1 A contract under these terms and conditions shall be governed by and construed in accordance with Scots Law.

24.2 Any disputes relating to a contract under these terms and conditions shall be subject to the nonexclusive jurisdiction of the courts of Scotland. If you are a consumer you may have a right to bring proceedings in respect of the products in the jurisdiction in which you live.

24.3 From 15 February 2016 where you are a consumer you may also submit a dispute relating to a contract under these terms and conditions to the European Commission's Online Dispute Resolution platform. If you decide to refer a dispute to the Online Dispute Resolution platform, the platform will provide details of approved ADR providers competent to deal with the complaint. The link to the Online Dispute Resolution platform will be available on our website.

Please note that we are not required to use an approved ADR provider to resolve disputes.

25. Statutory and regulatory disclosures

25.1 We will not file a copy of these terms and conditions specifically in relation to each user or customer and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our website. We recommend that you consider saving a copy of these terms and conditions for future reference.

25.2 These terms and conditions are available in the English language only.